We believe in and are committed to outstanding client care and regularly carry out surveys and use mystery shoppers to ensure we are living up to the standards that gained us our Five Star rating. Here are a few recent comments:
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LS
I just wanted to say a massive thank you again for helping me out this morning. I turned up with wet hair having stayed at my friends with no hairdryer or straighteners and Debbie really helped me out when she didn''t have to. This to me is the true meaning of customer service and it is so refreshing these days. This kind of service is how you KEEP your customers against all the competition out there!!
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MS
Thank you so much for all you did for us in preparing for Catherine''s wedding.Your care and expertise with hair and makeup helped us to look and feel very special. It was a great day and thank you again to all your Team.
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KZ
Extract from letter...
"Clare applied the highlights and I was very pleased with the completed results. I attended a wedding in the afternoon and received many complementary comments. It is important to empathise that all your staff were friendly professional, informative and it was a pleasure to visit an environment where clearly everyone was focused on looking after their customers: you have an excellent team –well done!"
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MC
"Hello Everyone,
I want to say a big big thank you for a lovely time at your salon this morning. I wasn''t feeling 100% and don''t usually look forward to visiting a salon. Today I felt the same until I visited you. The minute I stepped in I was made to feel very welcome. I was treated with so much kindness and respect and made to feel special. This was an uplifting experience and I will definitely be visiting again as soon as I am mobile after a visit to the hospital. Please say a big thank you to all your staff from me."