We believe in and are committed to outstanding client care and regularly carry out surveys and use mystery shoppers to ensure we are living up to the standards that gained us our Five Star rating. Here are a few recent comments:
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RH
Just a brief note to say thank you for helping me to look my best of my wedding day.Thank you for your expertise and warmth,I have never felt more special in my life!
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Schmoo
Totally brilliant. Trying somewhere new or trusting someone different to do my hair is never taken lightly. I''m always concerned about having a poor experience, so I tend to stick to who I know. Whites Hair and Beauty was recommended to me, and I''d happily recommend it as a highly professional salon in Glenfield to everyone. Can''t wait to go back! Thanks to all.
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GK
Hi Debbie
Just been for a haircut and wanted to let you know all your staff are so friendly! Also Jenni did my hair and I was so impressed with her service. She was friendly and kind, gave me lots of information and a complete new style. Thank you so much!
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MM
Was treated like a VIP...I could''nt have wished for any better service and nothing was too much trouble. Service with a smile!
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CH
The reception team always great you with a warm hello and call you by your name which is important to me as a client.
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SN
Love the atmosphere of the salon and feel comfortable and confident with my stylist (Billie) : she is patient knowledgeable and understanding!
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BM
Nice friendly atmosphere , very professional without being off putting for clients.
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PO
Please will you also give my thanks to Jenni for doing my hair this morning, she did it for me when Matt was on holiday a few months ago and I was really happy with it then and I have to say she has done a great job again and the whole experience of going to the salon was well worth it – absolutely brilliant.
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LS
I just wanted to say a massive thank you again for helping me out this morning. I turned up with wet hair having stayed at my friends with no hairdryer or straighteners and Debbie really helped me out when she didn''t have to. This to me is the true meaning of customer service and it is so refreshing these days. This kind of service is how you KEEP your customers against all the competition out there!!
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MS
Thank you so much for all you did for us in preparing for Catherine''s wedding.Your care and expertise with hair and makeup helped us to look and feel very special. It was a great day and thank you again to all your Team.
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KZ
Extract from letter...
"Clare applied the highlights and I was very pleased with the completed results. I attended a wedding in the afternoon and received many complementary comments. It is important to empathise that all your staff were friendly professional, informative and it was a pleasure to visit an environment where clearly everyone was focused on looking after their customers: you have an excellent team –well done!"
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MC
"Hello Everyone,
I want to say a big big thank you for a lovely time at your salon this morning. I wasn''t feeling 100% and don''t usually look forward to visiting a salon. Today I felt the same until I visited you. The minute I stepped in I was made to feel very welcome. I was treated with so much kindness and respect and made to feel special. This was an uplifting experience and I will definitely be visiting again as soon as I am mobile after a visit to the hospital. Please say a big thank you to all your staff from me."